Transforming Database Ecosystem for Enhanced Performance at E****** Bank
Overview
A leading Islamic bank, established in 2004 and part of a prominent banking group in the United Arab Emirates (UAE), is recognized for providing Sharia-compliant financial solutions. The bank is renowned for its innovative digital services, offering secure and seamless banking experiences to businesses of all sizes. Guided by its vision to be the most innovative Sharia-compliant institution, the bank strives to create financial opportunities for growth while contributing to a prosperous community.
The initiative involved the installation, configuration, and multi-site disaster recovery setup, resulting in enhanced service quality, improved customer satisfaction, and a significant boost in the Net Promoter Score (NPS).
Challenge Ahead
The bank sought to strengthen its database ecosystem, as its existing infrastructure required substantial improvements to ensure robust performance and seamless operations, particularly for its investment banking division.
The objectives included building a more resilient and scalable infrastructure capable of handling increased data volumes and complex financial transactions. The project also aimed to introduce automation and establish a multi-site disaster recovery infrastructure using Oracle Data Guard, ensuring high availability and continuity during disruptions.
Project Scope
To address these challenges, the bank collaborated with Profinch for Oracle Database managed services. The project scope focused on improving database functionality, streamlining automation, and ensuring robust disaster recovery.
Key activities included:
- Leveraging automation to streamline the processes of backup, restoration, and standby database management.
- Enhancing database performance and reliability to support critical banking operations.
Highlights
- Managed services: Comprehensive Oracle Database support for the investment banking product upgrade.
- Disaster recovery: Installation and configuration of multi-site DR infrastructure using Oracle Data Guard.
- Automation: Streamlining backup restoration and standby management, incorporating snapshot states for application reporting and performance tuning of production instances.
Conclusion
This database modernization initiative underscores the importance of robust and automated infrastructure for financial institutions. With Profinch’s support, the bank transformed its database environment, achieving enhanced performance, improved availability, and greater operational efficiency.
The project strengthened the bank’s operational framework while improving customer satisfaction, aligning with its vision to deliver innovative and reliable financial services. This successful collaboration highlights the institution’s commitment to continuous improvement and a customer-centric approach.
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