A growing bank in DR Congo partners implements FinFlowz
Digital Transformation
One of the largest commercial banks in the Democratic Republic of Congo was looking at scaling up efficiencies and customer onboarding. Profinch was onboarded as the strategic partner, to help them through the transformation.
Challenge on Hand
The bank required: Efficient Onboarding using end-to-end digitisation | The ability to cater to a greater load of transactions in an easier way
Project Scope
The scope of the project was finalised as below:
- Smooth vault transactions: Digitizing vault transactions and bank branch activities for bank’s operations
- Simplicity with CASA transactions: The solution was provided to make the process simpler for account maintenance, payments/transfers, bill payments, statements and service requests
- Smooth vault transactions: Digitizing vault transactions and bank branch activities for bank’s operations
Highlights
- 20% increase in efficiency through digitization of the banking processes
- Enabled digital transformation leading to more transactions and volumes
- Improved customer experience scores through digitization and simpler workflows
Conclusion
Starting the digital transformation journey for the bank enabled the bank to reduce manual interventions and become confident of its flawless outputs. The project was delivered and created an immense impact on the bank’s ecosystem. This built the trust between the client and Profinch because of which the bank continues to partner with us for newer projects.
